BUYER PROTECTION POLICY

We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers

     a. Genuine Products

  • Merchant guarantees to sell only genuine products to customers through traderkerala.com
  • Manufacturer’s or Seller’s warranty (wherever applicable)
  • New and Fresh products

     b. Secure Payments

  • Customers’ Personal Data is kept Confidential
  • All Online Transactions are secured by Secured Socket System

      c. Easy Returns, Replacements & Refunds

  • Return/Replacement request for any Order should be submitted within 3-7 days (as per the category) of receiving the Product. (Refer our Return Policy)
  • Refund/Replacement will be initiated only upon receiving of the product
  • Replacement will depend upon the availability of the product

In case the product was damaged while in your possession, traderkerala will not be under any liability to process the refund/replacement

  • Damaged/ Missing/ Empty Packages (subject to the verification of video footage) need to be returned within 2 days of receiving the product
  • Order Replacement can be done in following cases:

           -Wrong Size/ Color/ Style/ Quantity

           -Missing Parts/ Accessories

          -Defective/ Damaged (if not under Manufacturer’s Warranty*)

          -Not as per description

  • Return Package should have the original Price tag and Packaging slip
  • A Few products are Non-Returnable. Please refer to the product page for further reference
  • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
  • For more queries, please refer to Return, Replacement & Refund policies.
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