Hi, How Can I Help You?


  • Explore your favorite online Shopping destination and select the product of your choice
  • In the next step, it is always advisable to check the product description, Product Reviews and Other. After carefully examining all the details, select the desired Product and click on Add to Cart.
  • Once your Product has been successfully added to the Bag, click on View Cartto get the Order Summary and Place an Order.
  • Enter the Traderkerala Voucher/Discount Coupon if applicable and place the Order.
  • Login to your Account by entering your Email Address and Password 
  • Carefully enter your Complete Address along with Pin Code.
  • Have a last look at your Order and check all the details once again before making the Payment. Now select the Preferred Payment method from the several options and Pay the final amount.

                 YOUR ORDER IS PLACED!!

 You will now receive a confirmation mail and a SMS from Team Traderkerala.

You can also visit our HELP/SUPPORT section on home page to get instant answers to all your queries related to order delivery, cancellation, return, exchange and more.

Refund of handling charges varies as per the following –  

  1. If you cancel your order before it has been shipped, we will refund the handling charges.
  2. If your order is subsequently cancelled by Traderkerala, we will refund your handling charges.

ADD/ REMOVE A PRODUCT

Unfortunately, after you have placed an order, you won’t be able to add or remove a product to/from your order. But you can place a new order for the desired products.

CHANGE ADDRESS

Once you have placed your order, you cannot change the delivery address/phone number / Email id . However, you may cancel your order and place a new one with the preferred address/phone number / Email id

Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

CHANGE DELIVERY DATE

We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

You can also track your order through our website or app by visiting ‘TRACK YOUR ORDER’ section.

Please note: It sometimes takes up to 48 hours for the tracking to be updated after an order is placed.

When your order is confirmed:

We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.

You can also check the order in the “ TRACK YOUR ORDER’ ” tab.

You can cancel an order until it has not been packed in our warehouse. Any amount paid will be refunded back to the same mode as was chosen by you to make the payment.

Please note we do not accept the order cancellation request once your order has been packed. In case delivery is attempted, we request you to deny acceptance if you do not wish to keep the product.

You need to login into your Traderkerala account, where you can change the address under my account section >>Addresses>> billing address and shipping Address>>you can update new information related to your profile.

Please follow the steps below to raise a cancellation request.

  1. Login your traderkerala account
  2. Click on “MY ACCOUNT” ‘ tab.
  3. “ORDER”
  4. Select ‘Order Details’ against the order that you wish to cancel.
  5. Click on ‘Cancel Order’ , and you will be redirected to a page where you can select the reason for cancellation and submit your request.

You will receive an email & SMS confirming cancellation of your order.

Your refund mode depends upon payment mode of order placement:-

If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Payment made through Gift Card, if any, will be refunded in to your Gift Card only within 1 business day

You can cancel one/few items from your order by clicking on “Orders” section of your Traderkerala account and then select the item(s) you want to cancel.

Instant Return/Open Delivery service i.e. the facility of returning a complete order at the time of delivery has been discontinued.

This means that returning an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return policy for more information.

  1. If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.Please check your bank/credit card account – Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days.
    The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.If the transaction is successful and the money has been credited to our account we will initiate refund within 2 business days of your request.
    The expected timelines are as below:- Net-Banking – 7 business days
    – Debit Card /Credit Card – 7 business days

Yes, Bulk orders can placed through “BULK ORDERING” link in Traderkerala.com.

Unfortunately no, however you can simply place another order

The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.

A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

  • On placing your order, you will received CONFIRMATION email that containing a summary of the order and also the estimated delivery time.
  • Sometime delivery due to bad weather, flight delays, political distruptions and other unforeseen circumstances
  • In such cases we will keep you posted
  • Please check your emails and sms regularly
  • Your order will reach you early as possible.
  • Traderkerala deliverd all over india.
  • You can also track your order through our website or app by visiting ‘TRACK YOUR ORDER’

We are sorry that you had to experience a minor glitch but please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately, so please don’t worry, your item is on its way!

The expected time and date of delivery would be dutifully communicated with you on your registered phone number and email id, unless the order is cancelled on your part.

Alternatively, in the rare circumstance, when seller is unable to fulfill your order, your payment will be refunded at the earliest.

To assure you the best possible service, we have a team of trust-worthy courier partners, who work hard round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.

Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India, doesn’t give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.

Click/tap on the CHECK DELIVERY DETAILS on the product page and enter your area Pin code in the space provided. You will get the estimated delivery date and availability/non availability of Cash on Delivery for the product. If Traderkerala is not covering your Pin code currently, do keep checking back after some days as these are frequently updated.

The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

We suggest you to please call our customer care representative or write to us on customercare@traderkerala.com and we will contact you with a possible solution at the earliest.

  • Traderkerala offers you multiple ways to pay securely. These include:
    • Debit and Credit Cards
    • Net banking
    • Wallets
    • UPI
  • Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:
  • When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
  • The ID documents help us ensure that the purchases were indeed made by a genuine card holder.
  • As all the payment gateway providers are keen to stop fraudality , they also are monitoring  the  same with industry’s best standards and practices.

Just click on the “Register” button on the top right hand corner of the page and Fill in your name, email address, phone number and password.

You can even sign up using your Facebook or Google+ account. Yes, it is that simple & Secure too.

When you sign up for your Traderkerala account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order.

When signing in you can click on the lost your password link below the sign up area.

You will be redirected to a new page where you will be instructed to fill in your registered email address.

You will receive an email with a link to reset password.

No! You don’t need to type the address every time you place an order, and we dont forget our customers! An address once used will be saved in My Account ->  addresses tab.  You can go to your saved addresses and modify your default Shipping address and Billing address.Save time, Keep shopping.

No registering does not automatically subscribe you to our newsletter. If you don’t wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the newsletter

You’ll be notified of all the offers via emails sent to your registered email id.

Logon to your trader Kerala account. Click on the ‘Return’ option against the item which you wish to return. Fill in the details and raise a return request. The product tags and packaging should be intact.

The confirmation will be send through your registered email or sms.Based on the item the request will be automatically approved and you will be contacted for more details. The status can be tracked on the ‘My Orders’ section of your trader Kerala account. For more information you can check the return and replacement policy from our trader Kerala site.

We initiate the replacement or refund within 2 days of receiving the product at our centre.

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