REFUND & CANCELLATION POLICY

REFUND POLICY

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

Shipping Policy :

  • If a customer returns the product and requests for a refund, the amount refunded would be the Price paid for the product.
  • The shipping charge paid at the time of purchase will not be refunded.

Defective Product :

  • Return applicable if product received is defective and damaged or not as described.
  • If you have received a damaged or defective product or not as described, you can raise a replacement request through website or mail support

Cancellation Policy :

‘Traderkerala’ believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. They are as follows;

  • Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the operational team and Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.
  • There is no cancellation of orders placed under the same day delivery category.
  • No cancellations are entertained for those products/services that the ‘Traderkerala’ marketing team has obtained on special discounts and offers on occasions like New Year, Pongal, Diwali, Independence Day, Foundation Day etc. These are limited occasion offers and therefore cancellations are not possible.

 CANCELLATION POLICY

Steps to cancel an order

  1. Log into traderkerala Account
  2. Go to My Orders > Cancel Order
  3. Select Reason for Cancellation and click on Cancel Order

Note :

  • If it is Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy
  • A cancellation request cannot be made after your order is dispatched

ORDER CANCELLATION BY TRADERKERALA

Under some rare situations, traderkerala or any of our sellers can also raise an order cancellation request. These situations could be –

  • Product out of stock with the seller
  • Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount
  • Incorrect pricing or description of the product
  • Payment fraud suspicion by our Credit & Fraud Avoidance Department
  • Incorrect or Incomplete Buyer’s Address
  • Non serviceability of Buyer’s address by our courier partners

*In case of order cancellation by a seller due to non-availability of the product, we would transfer your order to another seller, who can fulfill your requirement. If your order is not fulfilled by our seller after your payment has been done, the paid amount will be refunded to you, in accordance with our Refund Policy.

  • There is no cancellation of orders placed under the same day delivery category.

Modification of Order

You can modify the following details of your order as long as it has not been ready to dispatch.

  • Shipping Address
  • Phone No.

Please login to yourtraderkerala account: Sign-In -> My Account -> My Orders -> Modify Order.

Or

Kindly contact us at https://myaccount.traderkerala.com/index.php?dispatch=write_to_us.write for any modifications.

Change of quantity of Order

We recommend you to place a new order for the same product with changed quantity.

Contact us :   customercare@traderkerala.com

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